FAQ

How does it work?
  1. Choose to either purchase a personalized name change box for yourself or a gift card for a loved one!
  2. Complete a short name change questionnaire, which we use to (nearly) complete your government forms for you. All that is left for you to write is simple but personal information, such as signing and providing your social security number. 
  3. We assemble your custom name change box and ship it to your door. If you purchased the digital bundle, we will email you your documents within 24 hours. 
  4. You sign, submit, and celebrate! *Chef's* Kiss- Changing your name with Name Exchange is THAT easy.
How do gift cards work?

Our gift cards are a popular wedding gift. We always recommend purchasing a gift card for your special someone as we must collect their personal information. We currently offer a digital gift card that will be sent to an email of your choosing.

What documents are included?

We provide step-by-step instructions and up-to-date forms with most of your information auto-filled and ready to sign for your social security card, driver’s license, vehicle title & registration, passport, credit cards, banks, and more.

How long until I receive my bundle?

In just a few minutes, you can have most of your name-change forms auto-filled and ready to sign. Our bundles are then hand-assembled and shipped to you via USPS within 48 hours.

Full-service Bundle: Shipping typically takes 2-5 business days.

Print at Home Bundle: You will receive access to your auto-completed documents and instructions within 24 hours.

Can I change my first name too?

Because changing your first name requires approval from a local judge, this is outside our service scope.

What does your concierge do?

If you would like to use our concierge service, we will provide you with personalized help via emai and texting (coming soon). Maybe you need custom support for state specific requirements. Our concierge team is here to walk you through everything.

How many gift cards may I order?

Order away! You can purchase up to 10 gift cards per order.

How do I redeem a gift card?

1. Visit: mynameexchange.com/collections/all

2. Select the bundle you would like and either "add to cart" or "buy now".

3. At checkout, enter your gift card code and click "Apply". The value of your gift card will then be applied against the price.

Can I request a refund?

We guarantee your happiness. If you aren't happy with our service then email us and we will refund a purchase within 60 days.

Name Exchange:

You ask, and we deliver your name change box straight to your front door.